When does my insurance cover begin and end?
Insurance starts upon handover of the goods in a reifen.com branch or upon receipt of the policy after online purchase. Insurance ends with the occurrence of the damage or the end of the contract.
When can I claim on my insurance?
Immediately on the agreed insurance start date and after payment of the premium.
What is not covered by tire, rim, and complete wheel insurance?
There is no insurance coverage for used rims, tires, or complete wheels; for rims, tires, or complete wheels that are already damaged; or for individually purchased rims, tires, or complete wheels. Further information can be found in the General Insurance Terms and Conditions (AVB) for tire, rim, or complete wheel insurance under the following tariffs – Basic or Premium.
Rim insurance: There is no insurance cover for rims purchased second-hand, rims that have already been damaged or rims purchased individually. For further information, please refer to the General Conditions of Insurance (GCI) Rim Insurance - Basic oder - Premium.
Is my insurance cover also valid abroad?
The insurance cover applies throughout Europe.
Do I have to cancel my contract?
The contract ends automatically at the end of the contract period or after the occurrence of a claim and does not need to be cancelled by you.
What should be done in the event of a claim?
If the damage was caused by a criminal act of a third party or in case of theft, report it to the police immediately. Then report the damage/theft to BD24 Berlin Direkt Versicherung (https://schaden.berlin-direktversicherung.de/). The invoice (purchase, replacement, repairs) is always required for processing. Please also take photos of the tyre/rim damage
Who is Berlin Direkt Insurance?
BD24 Berlin Direkt Versicherung AG has been reifen.com's exclusive insurance partner since spring 2022. Berlin Direkt is a wholly owned subsidiary of HanseMerkur based in Berlin. The offers and services are typical Berlin: digital, flexible, innovative - simply on point. In tests by independent institutes and rating agencies, Berlin Direkt insurance policies are regularly ranked among the best. Your advantage: you get high-performance products at favourable prices.