General Terms and Conditions (GTC)

I. Information on remote selling and the conclusion of contracts in electronic commerce

1. Contractual partner

Your contractual partner for all orders placed on the website www.reifen.com (with the exception of items marked with a corresponding reference) and for contracts concluded in response to telephone enquiries is:

reifencom GmbH

Südfeldstr. 16

30453 Hanover Germany

("we" or "tyrecom")

The company's registered office is in Hanover (Commercial Register of Hanover Local Court: HRB 217313).

VAT number: CHE-203.874.166

Managing Director: Michael Härle, Ralf Strelen

Tel: +41848234234*
(* 0.085 CHF/min. from a Swiss landline)

Email: info.ch@reifen.com

2. Formation of the contract

2.1 Creation of a customer account

To make it easier for you to place orders via the website www.reifen.com, you can create a customer account, but you do not have to do so.

If you would like to create a customer account independently of an order, you can do so on the website www.reifen.com under the tab "My account". There you enter the requested data and confirm by clicking on "Continue" that you wish to create the customer account under the conditions specified herein. We will then confirm the creation of your customer account immediately by email (time of contract conclusion).

You can also open a customer account as part of an order. If you do not yet have a customer account, we will ask you in the ordering process whether we may use the data provided for the purpose of the order to create a customer account. You can then confirm your selection by clicking on the "Next" button. We will then confirm the creation of your customer account immediately by email (time of contract conclusion).

2.2 Order via the website www.reifen.com

The goods offered on the website www.reifen.com do not constitute a binding offer to conclude a purchase contract. This is only an invitation for you to submit a binding offer. By placing your order by clicking on the "Order with costs" button, you are making such a binding offer to conclude a purchase contract.

As soon as we have received your order, you will receive an email confirming receipt of your order and listing its details ("Order confirmation").

We then check the availability of the item you have ordered. If one or several item(s) is/are not available, we will not accept your order and will notify you of this by email. We will dispatch items that are available. The binding acceptance of your offer is only effected by sending the ordered goods by handing over the goods to the transport company. You will be informed about the dispatch of the ordered goods by email as soon as the goods have been handed over by us to the transport company ("Dispatch and contract confirmation").

Goods are only sold in household quantities per order.

2.3 Conclusion of contract after telephone enquiry

Your telephone enquiry does not constitute a binding offer to conclude a purchase contract, but merely an informal enquiry.

If you select payment in advance or invoice as your method of payment, we will send you a summary email in response to your telephone enquiry confirming that we have received your telephone enquiry ("Order summary email"), listing its details and containing a confirmation link. This order summary email is neither a binding offer nor a binding acceptance to conclude a purchase contract. Only when you confirm your order by clicking on the confirmation link do you make such a binding offer to conclude a purchase contract.

If you select credit card, PayPal, AmazonPay or Klarna as your method of payment, we will send you a summary email in response to your telephone enquiry confirming that we have received your telephone enquiry ("Order summary email"), listing its details and containing a payment link. Only by paying for the goods via this payment link do you make a binding offer to conclude a purchase contract.

With the exception of payment by deposit (prepayment), you are bound by your offer to us for a period of seven (7) working days from receipt of your offer, regardless of the chosen means of payment, unless a different period is specified in these GTC. If you have chosen payment in advance, you are bound to your offer for a period of seven (7) working days from the date we receive your payment. If you pay by electronic bank transfer, the payment will be received by us on the bank working day following the payment order; if you pay by bank transfer using the transfer form, the payment will be received by us on the second bank working day following the payment order.

Irrespective of the chosen means of payment, the binding acceptance of your offer (in the event that we accept your offer) is effected by sending the ordered goods (handover of the goods to the transport company) at the latest at the end of the seventh (7) working day after receipt of your binding offer, unless a different period is specified in these GTC. You will be informed about the dispatch of the ordered goods by email as soon as the goods have been handed over by us to the transport company ("Dispatch and contract confirmation").

2.4 General information on orders

When ordering rims and/or complete wheels within the meaning of Sections I.2.2 and I.2.3 of these GTC, reifen.com will, at your request, carry out a preliminary technical inspection to determine whether the ordered rims/complete wheels are technically compatible with your vehicle on a regular basis. In the event of such a preliminary technical examination, a possible acceptance of your offer by us will be delayed by the time until the preliminary examination has been completed. From the time we receive the required technical information about your vehicle ("Vehicle data") from you, the preliminary technical inspection will take a maximum of one (1) hour. If you provide us with your vehicle data outside our business hours (Monday to Friday with the exception of public holidays in Lower Saxony, Germany, in each case from 08:00 to 18:00), the technical preliminary inspection will not take place by 08:00 on the working day following the transmission of your vehicle data.

The transmission of certain vehicle data by you is required for the preliminary technical inspection. You can already transmit the required vehicle data during the ordering process when placing an order within the meaning of Section I.2.2 of these GTC or by telephone within the meaning of Section I.2.3 of these GTC.

If a preliminary technical check is negative, reifen.com's customer service will contact you individually and you will be given the opportunity to maintain or cancel your order (= withdraw your offer) and, if necessary, to place a modified order. A modified order constitutes a new offer by the customer for which reifen.com will send an order confirmation (again, if applicable).

At your option, you can also submit the vehicle data required for the preliminary test after you have submitted your offer. After submitting your offer, you will then receive a request by email from reifen.com to submit the required vehicle data. If you do not automatically submit the vehicle data within 14 calendar days of submitting your offer, your order will not be accepted by reifen.com and no contract will be concluded.

If goods from a single order are sent in more than one package, you may receive a separate shipping and contract confirmation for each package. In this case, a separate contract is concluded between us with regard to each partial delivery for which we send a dispatch and contract confirmation for the goods listed in the respective dispatch and contract confirmation, as the binding acceptance of your offer to conclude a purchase contract is also only made with regard to this part in each case.

Only orders from customers who have reached the age of 18 can be accepted.

Unfortunately, we cannot accept orders by fax, letter or email for technical reasons!

3. Other information on orders placed via the website www.reifen.com (correction options, storage of the contract text, contract language)

The text of the contract is not stored by us and cannot be retrieved after the order process has been completed. However, when ordering via the website www.reifen.com, you can print out your order details immediately after submitting the order. The contract will be concluded in German, French, Italian or English at your choice. Before sending your order, i.e. before clicking the "Order with costs" button, you will be given the opportunity to identify and correct any input errors. Please check your order carefully.

II. General Terms and Conditions (GTC) of reifencom GmbH (last updated: June 2023)

The following terms and conditions apply to all orders placed via the website www.reifen.com and to all orders placed in response to telephone enquiries. The GTC published at the time of the order shall apply in each case.

1. Prices / availability / delivery restrictions

Our prices are complete prices and include the statutory value added tax valid at the time of the order. Tyres (except bicycle tyres), rims or complete wheels within Switzerland are shipped free of charge. For shipping costs for other items (e.g. bicycle tyres, bicycle inner tubes, motor oil, etc.), please refer to our freight costs table.

The prices you see in your shopping cart for the items at the time you place your order via the website www.reifen.com are identical to those on the current product information page on the website.

Please note that we can sometimes only offer special offers for a limited period of time. In addition, offers are subject to availability.

The availability and expected delivery time can be found in a note that we have attached to the respective item on the website www.reifen.com.

We calculate the expected delivery time based on the delivery address you provide, the current stock of our own warehouses, our suppliers' warehouses or the workshop where you may wish to take your order and the payment method you choose. The expected delivery time shown may change accordingly during the course of your order as your personal details are completed.

We will ship ordered items after successful verification of the payment data provided by you or after receipt of payment (for payment in advance).

Please note that there may be a time delay of 2 to 3 working days due to the assembly of the complete wheels. The delivery time may vary in individual cases, especially during seasonal periods (October – December and March – April). However, we take both into account when displaying the expected delivery time as soon as we have received the relevant information from you or your order falls within a certain period.

An item marked "custom made" on the website www.reifen.com or in your order summary email is custom made for you. With custom manufacture according to your order, the delivery time is somewhat longer: it is approx. 2 weeks for tyres and approx. 2-4 weeks for rims. We also take this into account when displaying the expected delivery time.

Please note that items that we or our suppliers or the requested workshop do not have in stock must be ordered by us for you. The availability of this item is therefore always subject to actual availability of the item from our supplier. If such an item is not available from our supplier, we will get in touch with you.

When ordering rims and/or complete wheels, the transmission of the required information for the technical preliminary test is additionally required for the start of the delivery times stated in the note for the article (see above Section I.2.3).

Availability will also be communicated to you in the order confirmation email or the order summary email for each individual item. If an item cannot be procured by us unexpectedly, we reserve the right to make you an adequate alternative offer. If this is not possible, the order must unfortunately be cancelled by us (= rejection of your offer). If you have already paid for the goods ordered, we will refund your payment in the event of cancellation. You will also be informed about this by email.

Subject to changes and errors. All offers only while stocks last.

2. Payment terms

2.1 Accepted means of payment / general provisions

Payment for the goods may be made by one of the following accepted means of payment:

• One-off payment (advance payment)
• Invoice
• Credit card
• PayPal
• Klarna
• Amazon Pay

Irrespective of the chosen payment method, you will receive an invoice for your goods by email. We will invoice and send the invoice to you on the day the goods are dispatched. The order summary in the shop cannot be used as an invoice.

Reifencom GmbH reserves the right to exclude certain payment methods in individual cases. It is not unfortunately possible to make a payment by sending cash or cheques.

In accordance with our internal credit guidelines, we reserve the right to exclude these payment methods after carrying out our assessment.

2.2 Advance payment

If you choose the payment option Advance payment , please transfer the full invoice amount to our account within seven (7) calendar days after receipt of our order confirmation and within seven (7) calendar days after confirmation of your order via the confirmation link in the order summary email in the case of orders placed via the website www.reifen.com, stating the purpose of use.

Please understand that we unfortunately have to cancel your order if we have not received payment from you within 14 calendar days.

2.3 Invoice

If you choose the payment option Invoice, you undertake to pay the invoice amount within seven (7) calendar days after receipt of the goods without any deduction of discount. Payment by invoice is granted up to a maximum amount of CHF 1500.00.

The payment method invoice is only offered for existing customers with their residence in Switzerland!

reifencom reserves the right to partially not offer this payment method to existing customers due to its own test criteria.

2.4 Credit card

If you choose the payment option Credit card, the amount will be debited when the goods are shipped. We accept Visa, Mastercard, American Express, Diners Club and Discover credit cards.

2.5 PayPal

Furthermore, payment can also be made with the online payment service PayPal. The purchaser merely needs a free PayPal account for payments with PayPal. When registering for an account at www.PayPal.de, the purchaser enters their financial data only once – for every further payment transaction they then only need to log into their PayPal account. Payments are always free of charge for purchasers and are made from the balance on the PayPal account, by direct debit or by credit card deposited in the account.

2.6 Klarna

In order to be able to offer you Klarna's payment methods, we may pass on your personal data in the form of contact and order details to Klarna during the checkout process so that Klarna can check whether you are eligible for Klarna's payment methods and Klarna can tailor the payment methods to you. Your submitted personal data will be processed in accordance with the Klarna privacy policy.

2.7 Amazon Pay

Thanks to Amazon Pay, you can now place your order with us more easily and conveniently. All you need are your Amazon login details. In the checkout process, simply log in with your Amazon account credentials and select the payment and delivery information stored in your account and complete your order with us quickly and securely using Amazon Pay. Alternatively, you can also select one of our assembly partners as the delivery address.

3. Terms and conditions of delivery

Delivery date: From receipt of the shipping and contract confirmation, the goods will be delivered in Switzerland within a maximum of 10 working days (weekdays, excluding public holidays).

Delivery will be made to the delivery address provided by the customer. You will be informed about the dispatch by email (dispatch and contract confirmation). The shipment is carried out via parcel services.

Tyres (except bicycle tyres), rims or complete wheels within Switzerland are shipped free of charge. Any special area surcharges, the shipping costs for other items (e.g. bicycle tyres, bicycle inner tubes, motor oil, etc.) can be found in our freight charges table.

We are entitled to make partial deliveries insofar as these are reasonable for you. If partial deliveries are made, we will pay the additional shipping costs.

We deliver goods only to delivery addresses in Switzerland ("delivery area").

4. Acceptance of the goods

We use parcel services as external service providers to ship your order. If a delivery of goods should ever arrive damaged, we would like to ask you to do the following: If possible, complain about the damaged goods directly to the employee of the parcel service and document the degree and extent of the damage. Your warranty rights shall not be limited thereby.

You can refuse to accept damaged goods or arrange a collection date with our customer service. However, please contact our customer service in any case of delivery of a damaged item. By doing so, you help us to enforce our claims against the parcel service and at the same time improve the service we provide to you.

You can contact our customer service at:

Tel: +41848234234*
(* 0.085 CHF/min. from a Swiss landline)

Email: info.ch@reifen.com

5. Reservation of title

We retain title to all goods delivered by us until payment has been made in full. In order to assert our reservation of title, we are entitled to demand the immediate surrender of the reserved goods to the exclusion of any right of retention, unless the counterclaims are legally established or undisputed.

6. Force majeure

In the event that we are unable to provide the service owed due to force majeure (in particular natural disasters), we shall be released from our obligation to perform for the duration of the hindrance. If we are unable to execute the order or deliver the goods for longer than one month due to force majeure, you are entitled to withdraw the order.

7. Warranty

We are not the manufacturer of the goods we deliver. In the event of any claim under the Swiss Product Liability Act, we will provide the name and address of the relevant manufacturer immediately on request.

If the goods are damaged or have another defect (e.g. delivery incomplete), consumers are entitled to the statutory warranty rights (redhibitory action or reduction). The warranty period is two years. The customer may return the defective item to our customer service department at their own expense and risk, and the customer will be reimbursed for the return costs in the event of justified claims. Please contact our customer service department before returning the goods (for contact details, see point. 4). In the event of justified claims, the purchase price will also be refunded or reduced, or we will send you a replacement delivery at our expense (if available).

The warranty towards all other customers is excluded to the extent permitted by law.

There is no right of withdrawal or return for consumers or for all other customers.

8. Liability

Reifencom GmbH shall be liable without limitation for damages resulting from injury to life, body or health caused by a breach of duty by reifencom GmbH, a legal representative or vicarious agent of reifencom GmbH, as well as for damages caused by the absence of a quality guaranteed by reifencom GmbH.

Reifencom GmbH shall be liable without limitation for damage caused by reifencom GmbH or a legal representative or vicarious agent of reifencom GmbH intentionally or through gross negligence.

Reifencom GmbH shall then be liable exclusively to consumers, but not to all other customers, for damage caused by the absence of a quality guaranteed by reifencom GmbH.

Any further liability is excluded. In particular, reifencom GmbH shall not be liable for the functioning of the telecommunication lines to the server of reifencom GmbH or in the event of power or server failures that are beyond the control of reifencom GmbH.

Liability pursuant to the German Product Liability Act shall not be affected.

9. Delay

If you are in default of payment, we reserve the right to charge you reminder fees for necessary reminders, unless you prove to us that we did not incur the costs for the reminders at all or that they are significantly lower than the asserted reminder fees. The reminder fees are CHF 5.00 for the 1st reminder and CHF 10.00 for the 2nd reminder.

In addition, we shall be entitled to claim interest in the amount of five (5) percentage points in the event of default in payment.

The assertion of further default damages shall not be excluded by the assertion of reminder fees and/or interest claims pursuant to this Section 9.

For entrepreneurs, a default interest rate of eight percent (8%) applies.

10. Workshop selection

It is possible to provide you with details of our workshops for individual postcode areas via www.reifen.com. Tyres and other goods supplied by us can be fitted for you in these workshops. In addition, you can have the tyres and other goods ordered from us delivered directly to certain workshops for the purpose of fitting. Please note: these workshops do not serve as a "packing station" where the ordered goods are only collected.

We only transmit the contact details of the workshops to you. The work of a workshop for you is carried out on the basis of a separate contract between you and the respective workshop. Therefore, the respective workshop is the exclusive opponent for all claims in connection with the assembly work of a workshop. The workshops are responsible for the maintenance and correctness of the workshop-related content displayed on the website www.reifen.com, in particular the prices for assembly services.

11. Final provisions

This contract shall be governed by Swiss law to the exclusion of the UN Convention on Contracts for the International Sale of Goods and private international law.

The place of jurisdiction for all customers who are not consumers is Hanover, Germany.