General terms of service

I. Information concerning distance selling and conclusion of contract in electronic business transactions


1. Contractual partner


Your contractual partner for all orders made via the website www.reifen.com (with exception of items featuring corresponding disclaimers) is:

reifencom GmbH
Südfeldstr. 16
30453 Hannover
Germany

Company domicile is Hannover (commercial register at “Amtsgericht Hannover” (local court of Hannover): HRB 58811).
VAT ID number: DE 115511851
Manager: Olaf Sockel, Michael Härle, Marco Paracciani

Tel.: +49 511 123210-10
Fax: +49 511 123210-99

Email: info@reifen.com

2. Formation of contract within the electronic business transaction


The items offered on the website www.reifen.com are no binding offers which lead to the conclusion of a sales contract. It is only a request to you to submit a binding offer. By placing the order by clicking on the “Order with obligation to pay” button, you submit such a binding offer to conclude a purchasing agreement. As soon as we have received your order, we send you an email to confirm the receipt of your order and list the details (“Order confirmation”).

When ordering rims and/or complete wheels, reifen.com makes a preliminary technical check on request if the rims/complete wheels ordered are regularly technically compatible with your vehicle. For this the transmission of specific technical data about your vehicle is necessary. In case such a preliminary check is negative, the customer service of reifen.com contacts you individually and you get the opportunity either to sustain your order or to chancel it and eventually place a changed order. A changed order is a renewed offer by the customer for which reifen.com sends a new order confirmation.

At your choice you can also give the necessary data about your vehicle for the preliminary test later after having placed your order by clicking on the “Order with obligation to pay” button. After placing your order you then get a request via email by reifen.com to give us the data later. Should you not give us the vehicle data self-acting, your order will be rejected by reifen.com and no contract comes into being.

The binding acceptation of your offer is done by sending you the items ordered. You will be informed about the delivery of the ordered items via email as soon as the items have been submitted to the transport company by us (“Delivery and contract confirmation”).

Only orders made by customers who are 18 years old or older can be accepted.

Unfortunately, we cannot accept orders via fax, letter or email due to technical reasons!

The so-called “branch purchase” only leads to the goods chosen in the framework of the “branch purchase” being made available for inspection for the customer in a specific branch. A contractual relationship with the customer is not established through such a “branch purchase”.

“Reservations” of goods and/or services by one of our premium partners via the website www.reifen.com only lead to the goods being made available for purchase or the services being held ready to be carried out on site at the location of this premium partner. A contract with the premium partner is not concluded on the website www.reifen.com. Following the reservation at a premium partner, you are automatically informed about the receipt of your reservation on behalf of the premium partner by reifen.com. This “reservation confirmation” by reifen.com is only for information. A contract relationship between reifen.com and you is neither formed by reserving the goods and/or services of the premium partner via the website www.reifen.com nor by the reservation confirmation.

3. Information about your right of withdrawal as a customer


3.1 Legal right of withdrawal:


The following right of withdrawal is only valid for purchasers who are customers according to § 13 BGB (= German code of Law).

Cancellation Policy


Right of withdrawal



You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days starting from the day on which you or a third party that is not the carrier and is named by you has or have taken the last item into possession.

To exercise the right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, 30453 Hannover, Email: info@reifen.com, Phone: +49 511 123210-10, Fax: +49 511 123210-99) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we reimburse to you all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a delivery type other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For the reimbursement we use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event you will be charged fees for this reimbursement.

We pick up the items. We cover the return costs of the items.

You only need to provide compensation for the loss in value if this loss of value is caused by a check of quality, properties or functioning of the items in a handling that has not been necessary.


Special notes:

1) According to § 312 g Abs. 2 Nr. 1 BGB (= German code of Law), there is no right of withdrawal - unless the parties have agreed on otherwise - in case the contract is about the delivery of items that are not prefabricated and manufactured according to the individual choice or determination of the customer or that are fitted to the individual needs of the customer.

2) According to § 312 g Abs. 2 Nr. 4 BGB the right of withdrawal expires ahead of time for contracts of the delivery of items if these are blended with other items inseparable due to the nature of the items. This is for example the case if you mix engine oil bought by us with other liquids.

Model withdrawal form


(complete and return this form only if you wish to withdraw from the contract)

To
reifencom GmbH
Südfeldstr. 16
30453 Hannover

E-Mail: info@reifen.com
Fax: +49 511 123210-99


I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Pick-up place of the items (if varying from the address of the consumer(s))

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate


3.2 Further information regarding the possible processing of a withdrawal:


Upon receipt of your withdrawal, the pick-up of the items is organized by us. Our costumer service will then contact you in order to agree upon a pick-up date. The pick-up will be carried out by a parcel service in the name of and on behalf of reifencom GmbH.

Please do not send the ordered items that cannot be sent in a parcel back to us; we can only guarantee the takeover and the return costs if the pick-up of the items is made by the parcel service commissioned by us.

In case of queries or in case of doubts please contact our customer service at:
Tel.: +49 511 123210-10
Fax: +49 511 123210-99

Email: info@reifen.com

Please keep in mind the following supplementary notes

Engine oil that has already been opened (opening of seal) may leak on the return to reifen.com if it is not packed sufficiently sable and leakproofed. Reifen.com does not take the liability for damages towards reifen.com or third parties (e.g. the transportation company) caused by insufficient transportation packaging on the transport route of engine oil that leaks through the transportation packaging sent by you. In this respect you are responsible for a sufficiently stable and leakproofed packaging of the engine oil.

In a few exceptional cases the reimbursement of the payment received by you may be technically impossible through the same payment method in the framework of a withdrawal. We then agree on a different, common payment method in the particular case. In any case there will not be any additional fees for you.

Your legal right of withdrawal according to section 3.1 is untouched by the information and notes in this section 3.2 in any case.

4. Other information (possibility of correction, storage of the contractual text, contract language)


We do not store the contractual text, and it cannot be retrieved after finishing the order process. However, you can print the order details directly after sending the order. The contract shall be agreed to in German. Before sending the order, i.e. before clicking the “Buy” button, you are given the possibility to recognize and correct input errors. Please check your order carefully.

II. General terms and conditions (AGB) of reifencom GmbH (Version: March 2018)


The following conditions apply to all orders submitted via the website www.reifen.com. The general terms and conditions valid at that time apply.

1. Prices / Availability / Delivery restrictions


Our prices are total prices and include the legally applicable VAT at the time of the order. The delivery within Germany is free of charge when two or more passenger car tyres are ordered. Please note that we can currently only deliver engine oils in Germany. For possible surcharges for small quantities and for island as well as shipping costs into other European countries, please see our delivery costs table.

The prices that you see at the items in your shopping cart during the order process are identical to those of the current product information page on the website.

Please note that we can sometimes make special offers for a limited time only. Further special offers are dependent on availability.

Items that are marked with the note “1” or “in stock” leave our warehouse within about two working days after successful check of the payment data given by the customer or after receipt of payment (in case of advance payment). For rims the shipping time can be increased to 4 to 5 days. Please note that the assembly of the complete wheels can cause a delay of 5 to 7 working days. The actual shipping time may vary in individual cases, especially at seasonal times.

In deviation from this the delivery time for items marked with note “3” or with “delivery request” can be increased considerably.

An item that is marked with note “4” or with “individual production” is specially manufactured for you. Due to this individual production after your order, the delivery time is slightly longer; it is about 2 weeks for tyres and 2-4 weeks for rims.

Please keep in mind that all items that are not marked with “1” or not marked with “in stock” “delivery request” and “individual production”) have to be ordered for you by reifen.com. The availability of these items is given with the reservation of the actual availability at our supplier’s. Should such an item not be available from the supplier, we will contact you.

When ordering rims and/or complete wheels the submission of the required data for the technical pre-check is also necessary for the start of the delivery times named in part II.1.

The availability of each individual item will be communicated in the order confirmation email.

Should we not be able to procure an item, we reserve the right to submit an adequate alternative offer to you. Should this not be possible, we unfortunately have to cancel the order. You will be informed about this via email as well.

Mistakes and alternations are reserved. All offers are only valid while stock last.

2. Payment conditions


2.1 Accepted payment methods / General rules


Payment of the items can be made via one of the following accepted payment methods:
  • Advance payment
  • Invoice
  • Debit payment
  • Credit card
  • PayPal
  • Financing
  • Deferred payment for 90 days
  • Sofortüberweisung (direct banking) or
  • Masterpass

Additional costs only occur for you when choosing the payment methods “Deferred payment” or “Financing” (see sections 2.5 and 2.8 below).

Independent of the chosen payment method, you receive an invoice via email. The order overview in the shop cannot be used as an invoice.

Note: In our reifen.com branches we accept cash, EC cards, credit cards (Visa, Mastercard and American Express), invoice, deferred payment, Ticket Plus Edenred or financing.

reifencom GmbH reserves the right to exclude certain payment methods in individual cases. Unfortunately payment by sending cash or cheques is not permitted.

To check the address and creditworthiness, reifencom GmbH inquires at the following credit agencies regarding information stored in their database about your personal address and data regarding your creditworthiness, including those that are based on mathematical-statistical processes (scoring):

Address data and Creditworthiness (scoring) are requested from:
  • Creditreform Boniversum GmbH, Hellersbergstr. 11, 41460 Neuss, Germany.


Scoring will only be executed if one of the following payment methods are chosen:
  • Invoice
  • Direct debit
  • Deferred payment 90 days

Due to our internal credit policy, we reserve the right to exclude these payment methods after the check.

2.2 Advance payment


In the case of payment via advance payment, please transfer the total invoice amount including an indication of the reason for payment due to our account within 7 days after receipt of the order confirmation.

Please understand that we unfortunately have to cancel the order if we do not receive payment from you until this deadline.

2.3 Invoice


In the case of payment via invoice, you are obliged to pay the invoice amount within 7 days after receipt of the items without any discount deductions. Payment via invoice is permitted up to a maximum amount of 750.00 EUR.

The payment method invoice is only offered to customers who are resident of the Federal Republic of Germany! Should we not receive the payment at the due date, your payment may default.

2.4 Direct debit


The payment method direct debit is only offered to customers who are resident of the Federal Republic of Germany! Direct debit is permitted up to a maximum amount of 750.00 EUR.

The collection of the direct debit takes place within ten (10) days after the invoice date. We will inform you about the collection of the direct debit at least seven (7) days before it takes place (pre notification) so that you are attuned to the bank debit and can ensure a suitable coverage.

Costs that result from dishonour or chargeback of direct debit, e.g. because of a lacking coverage of the account, are at your expense as long as you are responsible for the dishonour or chargeback.

2.5 Deferred payment


The payment method deferred payment 90 day is only offered to customers who are resident of the Federal Republic of Germany!
Deferred payment is permitted up to a maximum amount of 750.00 EUR.
Please keep in mind: When choosing the payment method deferred payment additional fees arise. We charge a small interest rate of only 1.0% and a one-time flat charge of 2.50 EUR in addition to the cash payment price.

Calculation examples:
The costs for deferred payment are therefore calculated as shown in the examples below.

Order value Interest surcharge of 1.0% One-time flat charge Total invoice amount, to be paid at least after 90 days annual percentage rate
100.00 EUR 1.00 EUR 2.50EUR 103.50 EUR 14.752 %
250.00 EUR 2.50 EUR 2.50EUR 255.00 EUR 8.243 %
500.00 EUR 5.00 EUR 2.50EUR 507.50 EUR 6.136 %
750.00 EUR 7.50 EUR 2.50EUR 760.00 EUR 5.441 %


In case of payment via deferred payment, you are obliged to pay the invoice amount at least 90 days after receipt of payment without any discount deductions.

2.6 Credit card


In case of payment via credit card, debiting takes place upon sending the items. We accept the credit cards VISA, Mastercard and American Express.

2.7 Paypal


Payment can also take place through the online payment service PayPal. The buyer only needs a free Paypal account for the payments. During the registration on www.paypal.de the buyer enters his finance data only once; for each further transaction he only needs to log in to his PayPal account. Payments are always free of charge for the buyer and take place according to the credit available on the user’s Paypal account, via debit or via the credit card number supplied.

2.8 Financing


For orders valued 99 EUR or more, you can generally select the payment method financing at the valid interest rate of Targobank.

Your contractual partner for financing is Targobank AG, Kasernenstr. 10, 40213 Düsseldorf, Germany.

Please keep in mind: The choice of the payment method financing leads to additional costs according to the valid financing conditions of Targobank

2.9 Sofortüberweisung (direct banking)


Sofortüberweisung is a new, innovative paying method from SOFORT AG which advantages all reifen.com customers can enjoy while buying. The system is TÜV (MOT) certified and functions via SSL encryption and with the tried and tested PIN/TAN input, which is also used when doing online banking.

You are directly transferred to the website www.sofort.com during the order process. There you can make the payment to us. Please keep the PIN/TAN ready.

2.10 Masterpass


You can also make the payment comfortably with the online payment service Masterpass™. For this you only need a Masterpass™ account that is free of charge. When setting up the account at https://masterpass.com/ (or alternatively at one of the participating banks) you configurate your account with personal information about your credit card, delivery address and bonus programmes once. After successful account set up you can pay safely with only a few clicks at home or outside, no matter if via PC, tablet or smartphone. Masterpass™ is a brand from Mastercard, a company that has stood for trust and high safety in the payment processing for many years.

3. Delivery conditions


Delivery time: Starting from the receipt of the delivery confirmation the items are delivered within a maximum 10 working days (weekdays, no holidays).

The delivery is made to the delivery address given by the customer. You will be informed about the delivery via email. Deliveries are made via parcel services. The risk of accidental destruction of the items ordered is transferred to the customer upon receipt of the items (§ 446 sentence 1 BGB) or in case acceptance takes place in areas (§ 300 section 2 BGB).

Deviating from § 446 sentence 1 BGB, § 447 BGB applies for contractors at the time of transfer of risk.

Delivery within Germany is free for 2 or more passenger car tyres.

For purchase of only one (1) passenger care tyre (excluding motorcycle tyres, aluminium rims, complete wheels with and/or without accessories), we add a minimum quantity fee of 3.00 EUR for the delivery.

Unfortunately, deliveries to French, Italian, Austrian, Danish and Swiss customers are not possible via our German shop ww.reifen.com. Please visit the equivalent local shop for orders in France, Italy, Austria, Denmark or Switzerland.

For delivery costs into other European countries as well as possible island surcharges, have a look at the delivery costs table.

4. Acceptance of items


For the delivery of your order we commission parcel service. If your delivery arrives damaged, we request the following from you: If possible, indicate the damaged items to the parcel service employee immediately and document the degree and scope of the damage. Your warranty is not affected by this.

You may decline to accept the damaged items or arrange a pick-up date with our customer service. In any case, please contact our customer service if your items arrive damaged. You thereby help us to qualify our claim against the parcel service, and it simultaneously improves our service for you.

You can reach our customer service at:
Tel.: +49 511 123210-10
Fax: +49 511 123210-99

Email: info@reifen.com

5. Reservation of title


We retain title of all delivered items until complete payment has been received. We are entitled to reserve title to demand the immediate release of items subject to our reserved title with the exclusion of all withholding rights, unless the counterclaim has been determined legally or is not contested.

6. Warranty


We are not the manufacturer of the items delivered by us. For claims resulting from the product liability act, we immediately provide you with the name and address of the respective manufacturer. If the items are damaged or have other defects (e.g. delivery incomplete), you have recourse to legal warranty rights. The legal warranty period is 24 months starting at the day of the transfer of the items to you.

For contractors applies: The warranty period is 12 months starting at the day of the transfer of the items to you. This reduction of the statute of limitations does not apply in case of malice, the lack of one of the guaranteed conditions as well as in the event of injury of life, limb or health which is caused by us as well as in case of damage caused by gross negligence by us. In these cases sorely the legal provisions on limitation apply.

7. Liability


reifencom GmbH is liable without limitation for injury to live, physical injury or damage to health resulting from neglect of duty be reifencom GmbH, a legal representative of reifencom GmbH, or vicarious liability for its assistants or agents, as well as for any damages that result from the lack of any characteristics guaranteed by reifencom GmbH.

reifencom GmbH is liable without limitation for damages that are caused by reifencom GmbH, a legal representative of reifencom GmbH, or vicarious liability for its assistants or agents with intent or due to gross negligence.

reifencom GmbH shall be liable in case substantial contractual obligations are injured due to slight negligence, limited to amounts typical for foreseeable damages and except in cases outlined by paragraphs 1 and 5. Substantial contractual obligations are those obligations which enable correct execution of the contract and which a contractual party may regularly expect to be adhered to.

All additional liability for compensation of damages is excluded, especially liability independent of negligence.

Liability according to the product liability act remains unaffected.

8. Right of retention


Should you be in delay of payment, we reserve the right to charge you for the fees of necessary reminders, unless you are able to prove that these fees were not incurred by us at all or that these fees are significantly less than valid payment reminder fees. The reminder fees are 5.00 € for the first reminder and 10.00 € for the second reminder.

We are further entitled to claim an interest of five (5) percentage points above the base rate of interest applicable at the time in case of delayed payment.

The enforcement of further damages caused by default is not excluded through the enforcement of reminder fees and/or interest receivable according this clause 8.

The customer only has a right of retention (i) if it is based on the same contractual relationship; and/or (ii) if the counter-claims of the enforcement of the right of retention are indisputable or legally binding.

For contractors a default interest of eight (8) percentage points above the base rate of interest and the exclusion of the right of retention according to §§ 273, 320 BGB applies unless the counter-claims of the enforcement of the right of retention are indisputable or legally binding.

9. Fitting partners


You have the option to find fitting partners of reifen.com for individual post code areas. The fitting partners can fit tyres and other items ordered from us for you. For the purpose of fitting, you can also have the tyres and other items ordered from us delivered to specific fitting partners. Please keep in mind: Our fitting partners are no packing station, where you can only pick up the ordered items.

We only submit the customer details to our fitting partner for you. Employment of a fitting partner takes place on the basis of a separate contract between you and the respective fitting partner. The opposing party for claims within the context of installation work by a fitting partner shall therefore be the respective fitting partner exclusively.

10. Premium partner


You have the option to have vehicle-related goods and/or services of our premium partners shown to you on the website www.reifen.com and to reserve them non-bindingly at the premium partners. After such a reservation, the respective premium partner will provide the reserved goods for purchase at his site or will hold the services ready to be carried out at his site. Following you have the option to purchase the reserved goods or to commission the premium partner with the services on site at the location of the premium partner.
A possible contract about these goods or services is not concluded via the website www.reifen.com. Contracts about the goods or services of a premium partner (e.g. a purchase agreement for the goods or a contract about the services) are exclusively concluded on site at the location of the premium partner, between the premium partner and you.
It is clarified that no contract between you and reifen.com is concluded regarding the goods and/or services that you reserve at a premium partner via the website www.reifen.com. The contractual adversary for all claims in connection with goods and/or services that you reserve at a premium partner via the website www.reifen.com is therefore the respective premium partner exclusively.

11. Out-of-court dispute resolution


The European Commission has set up a platform for an online dispute resolution that can be retrieved via the following link: https://ec.europa.eu/consumers/odr
However, we point out that we do not take part in dispute resolutions before a consumer arbitration board.

12. Final provisions


The laws of the Federal Republic of Germany apply to this contract, excluding the UN convention on contracts for the international sale of goods. In business operations with customers within the European Union the right of residence of the consumer may apply, provided it necessarily deals with consumer rights.

Towards contractors Hannover is the place of performance and jurisdiction.

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