3. Information about your right of withdrawal as a customer

Right of withdrawal for consumers:

Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that can predominantly be attributed neither to his or her commercial professional activity nor to his or her self-employment.

3.1 Legal right of withdrawal:

The following right of withdrawal is only valid for purchasers who are customers according to § 13 BGB (= German code of Law).

Cancellation Policy

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is fourteen days starting from the day on which you or a third party that is not the carrier and is named by you has or have taken the last item into possession.

To exercise the right of withdrawal, you must inform us (reifencom GmbH, Südfeldstr. 16, 30453 Hannover, Email: info@reifen.com, Phone: +49 511 123210-10, Fax: +49 511 123210-99) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal:

If you withdraw from this contract, we reimburse to you all payments received from you, including the delivery costs (with the exception of the supplementary costs resulting from your choice of a delivery type other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For the reimbursement we use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event you will be charged fees for this reimbursement.

We'll pick up the goods. You bear the costs of returning the goods. The costs are estimated at a maximum of EUR 6.90 per package for packages up to 3 kg and at a maximum of EUR 8.80 per package for heavier packages up to 31.5 kg. For tyres up to 235 mm wide, two (2) tyres can be sent in one package. Tyres with a width of 245 mm or more must be sent individually in one parcel. The return costs for bicycle tyres or tubes (each for up to 6 articles) as well as for motor oil (each for up to 12 litres) are EUR 6.90 per package. Only pack the complete wheels individually, as you received them from us.
In the case of complete wheels in particular, please secure the front and rear with sufficient cardboard and with parcel tape. In the event of damage due to improper handling or inadequate packaging during return, we reserve the right to assert claims for compensation. The transport companies will only accept items with sufficient packaging.

You only need to provide compensation for the loss in value if this loss of value is caused by a check of quality, properties or functioning of the items in a handling that has not been necessary.

Special notes:

1) According to § 312 g Abs. 2 Nr. 1 BGB (= German code of Law), there is no right of withdrawal - unless the parties have agreed on otherwise - in case the contract is about the delivery of items that are not prefabricated and manufactured according to the individual choice or determination of the customer or that are fitted to the individual needs of the customer.

2) According to § 312 g Abs. 2 Nr. 4 BGB the right of withdrawal expires ahead of time for contracts of the delivery of items if these are blended with other items inseparable due to the nature of the items. This is for example the case if you mix engine oil bought by us with other liquids.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

reifencom GmbH
Südfeldstr. 16
30453 Hannover

E-Mail: info@reifen.com
Fax: +49 511 123210-99

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Pick-up place of the items (if varying from the address of the consumer(s))

Signature of consumer(s) (only if this form is notified on paper)


(*) Delete as appropriate

3.2 Further information regarding the possible processing of a withdrawal:

Upon receipt of your withdrawal, the pick-up of the items is organized by us. Our costumer service will then contact you in order to agree upon a pick-up date. The pick-up will be carried out by a parcel service in the name of and on behalf of reifencom GmbH.

Please do not send the ordered items that cannot be sent in a parcel back to us.

In case of queries or in case of doubts please contact our customer service at:
Tel.: +49 511 123210-10
Fax: +49 511 123210-99

Email: info@reifen.com

Please keep in mind the following supplementary notes

Engine oil that has already been opened (opening of seal) may leak on the return to reifen.com if it is not packed sufficiently sable and leakproofed. Reifen.com does not take the liability for damages towards reifen.com or third parties (e.g. the transportation company) caused by insufficient transportation packaging on the transport route of engine oil that leaks through the transportation packaging sent by you. In this respect you are responsible for a sufficiently stable and leakproofed packaging of the engine oil.

In a few exceptional cases the reimbursement of the payment received by you may be technically impossible through the same payment method in the framework of a withdrawal. We then agree on a different, common payment method in the particular case. In any case there will not be any additional fees for you.

Your legal right of withdrawal according to section 3.1 is untouched by the information and notes in this section 3.2 in any case.